Voice Logging System for Faithful Reproduction
In a world where information streams are becoming faster and faster and communications are becoming increasingly important, it is difficult to record and retain all the critical information you need.

MynaVoice has a solution. By logically recording and storing your telephone calls and call information, situations can be verified when you want, your staff can be trained and supervised, and you will always have rapid access to the important business data that effects your company. With CyberTech’s solution you only need a quality PC or server, CybertTech’s MynaVoice software and one or more interface cards. Apart from the interface card no dedicated hardware is needed. No other recording vendors can build and sell recording solutions as efficiently and at such a low cost as the major PC and server manufacturers.

Established Windows based systems can now be used as the platform for your voice recording solutions. This dramatically reduces your costs while improving flexibility, scalabilty and system management.

• MynaVoice can meet the needs of a small scale application needing 4 channel recording, while scaling to highly robust, clustered environments using centralized or networked storage if required.
• You get the benefit of low cost platforms. No recording vendors can built and sell hardware platforms as efficiently and at such a low cost as the major PC and server manufacturers.
• Your IT management now has a recording solution that can be fully integrated into its current enterprise based alarm and reporting systems.
• Capacity and storage can easily be upgraded as requirements develop.
• You can choose when to use new storage technologies when they are deployed in your IT environment and not wait until they are finally supported by the recording vendor.
• You can create highly resilient recording solutions that can meet the needs of the most demanding environments.
• Advanced features using D-channel information which makes CTI interfacing redundant in most cases.
• MynaVoice is available in different languages.
• Exceptionally easy installation and setup.
• A very well defined road map of future features and developments.

The flexible MynaVoice
The MynaVoice voice recorder has been designed with a total commitment to open standards – utilizing industry standard hardware platforms. This means that CyberTech can focus on the development of voice recording solutions rather than solving problems addressed by the IT industry as a whole.

The result is a highly functional voice and data recorder which is extremely suitable for small companies, but which also meets the needs of the toughest resilient environments found in the critical public safety market. It also has the flexibility that call center managers require.

Global Recording
Meets the needs of risk management and compliance applications by recording calls, all of the time.

Selective Recording
Using a wide range of rules to decide what you want to record and save, capture specific transactions or protect privacy. Selection can be based on:

• Full D-Channel support (no need for CTI servers and databases)
• Channel
• Date and time
• Line key
• User or extension number
• Function key
• Calling Line Id (via DTMF/FSK or D-Channel)
• On/off hook
• Censure list of excluded calls (simply enter the telephone numbers you don’t want to record)
• Record list of preselected telephone numbers (simply enter the telephone numbers you do want record)

Recording on Demand
Simply use a click of a button on the users telephone set to initiate recording. Recording can be from the beginning of the call in progress or at the point of record demand – you decide.

Selective Deleting

• Calls and call information can be deleted by age (date and time)
• Marked calls can be given a specific delete schedule (4 predefined schedules possible)
• Call information can be captured in the database while the corresponding audio is deleted

Fast Retrieval of Calls
The Mynavoice provides a powerful array of search capabilities to enable you to retrieve any case easily.

Search can be based on:

• Duration of the call (span)
• Date and time (span)
• CLI/dialled number
• Channel
• Call direction (incoming/outgoing)
• Marked calls
• Name
• Annotated fields
• Any combination of the above

Flexible Playback Capabilities

• Replay over the LAN/internet via browser
• Real-time monitor
• Replay last call
• Slowed down and accelerated replay
• Repeated replay of (fragments of) conversations
• Easy navigation through calls
• Replay directly from archiving media.

Scalability

• Mixed analogue/digital recording (4 channels and upwards)
• Upper limits are determined by number of available
• PCI slots on server and system performance
• Servers can be clustered to provide one large recorder system
• Extending the number of channels by simply plugging in an extra interface card

Miscellaneous

• Volume adjustment of incoming signal
• Call annotation enables you to annotate a call with free text, or through telephone function key input
• E-mailing of selected calls to destination of your choice
• Downloading selected calls to a standard wave file on your local hard disk
• Extensive user rights can be defined by the system administrator

Speech Storage

• Compression: True Speech (factor 8) or GSM (factor 5)
• 20,000 hours per 80GB disk with True Speech
• Local or network storage
• Redundant storage (mirroring/RAID) supported

Archiving

• Replay directly from archiving media
• Scheduled archiving
• Marked calls can have 4 predefined archiving schedules
• To DVD Ram
• To remote hard drive (for third party back-up solutions)

User Rights

• Extensive rights can be defined for different users
• Users can be assigned to groups
• Managers can assign rights to users to access for example his own calls, or calls of specific groups, or the calls of everybody
• Templates to easily set up and apply rights to users

Languages

• Dual linguistic
• English/Dutch
• Other languages can easily be added on request

Audio Interfaces

• For interface cards visit www.parrot-dsc.com
• Trunk recording
  • ISDN E1/T1
  • Analogue
  • ISDN2
• Extension recording
  • Analogue
  • ISDN2
  • Proprietary digital extensions

MynaVoice supports audio and D-Channel of the following PABXs:

• Alcatel
• Ascom
• Aspect
• Avaya
• Ericsson
• Lucent Index
• Mitel
• NEC
• Nortel
• Philips
• Siemens

For actual information visit www.parrot-dsc.com

Administration

• All user administration is web based
• Remote maintenance possible